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The Chelsea Foundation Soccer Schools

Foundation

Terms & Conditions

1.1. You can book for any number of courses as long as the participant meets the age requirements.

1.2. Spaces on each course are subject to availability.

1.3. Chelsea Foundation reserves the right to withhold bookings at any time.

1.4. The price stated is per course NOT per day. All bookings made must be for the entirety of the course.

1.5. Ad-hoc and single day(s) bookings are available upon request. Please contact the enquiries team. This applies to certain venues only. A surcharge of 10% will be added to ad-hoc and single day(s) bookings.

1.6. The customer must ensure that the attendee is physically fit and able to participate in the sporting activities and the customer accepts all risks that are a result of course participation when booking on to the course

1.7. All bookings are taken on a first come first served basis and full payment is required with booking. The closing time is 24 hours prior to the course commencing or earlier if the course is fully subscribed.

1.8. Payments are taken in pounds sterling. We accept all major Credit or Debit cards. We do not accept Childcare vouchers.

1.9. Attendees 12 years old and over are able to bring mobile phones to sessions. These must remain in their bags at all times and the Head Coach must be informed. We do not allow any other devices to be brought to our sessions. Chelsea Foundation take no responsibility for lost, stolen or broken personal property.

2.1. There must always be a parent/carer or appropriate adult (over the age of 18) present to register child (under 18) participants, and collect them at the end of the activity.

2.2. We will never release a child into the care of another minor (person under 18yrs). In this circumstance we will call the emergency contacts and request that a suitable adult come to collect the child. If this request is not met, we will call the Police to report an abandoned child..

2.3. For curriculum time and wrap around care activities, where we are receiving the child from an education professional and/or establishment, a parent/carer or appropriate adult is only required at the end of the activity to collect the child. In cases where the child is going on to another school based club, instead of going home, an appropriate adult must still collect from us.

2.4. Children 11 years and older, can make their own way to and from activities before 5pm, only upon receipt of a signed permission waiver form being handed to the Head Coach in-person by a parent/carer at the start of the first session.

2.5. Children 13 years and older, can make their way to and from sessions after 5pm, only upon receipt of a signed permission waiver form being handed to the Head Coach in-person by a parent/carer at the start of the first session.

2.6.You can set your intention to allow your child to make their own way to and from activities during the booking journey, this will only be granted upon handing the form to the Head Coach (see2.5). The system will not allow anyone who doesn't meet our minimum requirements to proceed with a booking.

2.7.You must not conceal your child's true age from us.

3.1. It is imperative that you inform us of any medical conditions or medication that your son/daughter requires.

3.2. When booking you will be asked if your son/daughter uses an Epi-pen. If you select 'Yes' you MUST bring along a signed letter on the first day of the course. Failure to do so will result in your child not being able to attend. The letter to sign will be sent as an attachment along with you booking confirmation. A copy of this letter can also be found HERE

3.3. Chelsea FC Foundation is now a Nut Free environment; therefore, we adhere to our Nut Policy.

3.4. If notified of a severe nut allergy, lunch packs will be searched upon registration. If you do not wish for this to happen, your child will be refused entry onto the course.

4.1. Once your booking is complete, a confirmation page will load on your screen informing you that you have a space on the course. This page is printable. You will receive your booking confirmation by email so please ensure you provide a valid email address when booking.

4.2. If the confirmation screen does not load or you do not receive your confirmation email, please contact us immediately to confirm that your booking has been received.

(If you do not receive confirmation it is unlikely that your booking has been successful so please contact us to avoid disappointment.)

5.1. The customer may cancel their booking and receive the bookings equivalent value in a credit note, providing the cancellation request is made 3 working days prior to the course commencing.

5.2. The customer may cancel their booking within 24 hours of the booking being accepted and receive a full refund, except when the booking is made less than 3 working days prior to the course commencing.

5.3. Chelsea Foundation reserves the right to cancel a course at any time. In this instance you will be notified at least 48 hours before the course commences and a full refund will be given.

5.4. In the event of illness (inc. self-isolation) or injury where 2 or more days are missed, we will issue you with a credit note which is redeemable against any Chelsea Soccer School. A medical certificate may be required and you will need to contact us prior to or during the course. Failure to do so will result in a credit note not being issued.

5.5. We reserve the right to remove any child from the course.

5.6. This section 4 of these Terms & Conditions does not apply in to bookings made via our subscription service.

6.1. Credit Notes/Gift Vouchers can only be redeemed at chelseafcfoundation.com.

6.2. In the event that the Credit Note/Gift Voucher value exceeds the total cost of a chosen course (e.g. where a £100 Credit Note/Gift Voucher is used to purchase a £95 course), the balance will be applied to the e-wallet within your account.

6.3. Credit Notes/Gift Vouchers can be used for part- or full-payment of a chosen course. If the chosen course cost exceeds the amount of the Credit Note/Gift Voucher, the balance must be paid in full by credit or debit card at the point of booking.

6.4. Credit Notes/Gift Voucher are valid for a period of 18 months from the date of issue. Credit Notes/Gift Vouchers cannot be redeemed after the expiry date.

6.5. Credit Notes/Gift Vouchers may not be used against an existing booking where the balance has been paid in full already.

6.6. Gift Vouchers are non-refundable other than within the 14-day cancellation period as per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

6.7. Where you have a paper copy of a Credit Note/Gift Voucher and it is lost, stolen, or destroyed, the Credit Note/Gift Voucher will not be exchanged, refunded, or replaced.

6.8. Credit Notes/Gift Vouchers are non-transferable and non-refundable.

6.9. Credit Notes and Gift Vouchers cannot be redeemed against our Player Development Programme courses.

7.1. Any unused credit from a voucher will show in your E-Wallet.

7.2. Balances can be used as either full, or partial payment.

7.3. E-Wallet balances are non-transferable, and have no cash redemption value.

7.4. Values in E-Wallets do not expire.

7.5. It is not possible to deposit funds directly into an E-Wallets.

8.1. Your subscription will continue until cancelled. To sign up to use our subscription service you must provide us with one or more Payment Methods. "Payment Method" means a current, valid, accepted method of payment, as may be updated from time to time. Unless you cancel your subscription at least three days before your next billing date, you authorise us to charge the subscription fee for the next billing cycle to your Payment Method (see "Cancellation" below).

8.2. We may offer a number of subscription plans. Some plans may have differing conditions and limitations, which will be disclosed at your sign-up or in other communications made available to you. You can find specific details regarding your subscription by visiting chelseafcfoundation.com/soccerschools and clicking on the "Account" link available at the top of the page under your profile name.

9.1. Billing Cycle. The subscription fee will be charged to your Payment Method on the first day of each month. In some cases your payment date may change, for example if your Payment Method has not successfully settled, as we will continue to attempt to take payment until it has been successful.

9.2. Payment Methods. You authorise us to charge any Payment Method associated to your account in case your primary Payment Method is declined or no longer available to us for payment of your subscription fee. You remain responsible for any uncollected amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, we may suspend your access to the activity until we have successfully charged a valid Payment Method.

9.3. Updating your Payment Method(s). You can update your Payment Method(s) by emailing community.enquiries@chelseafc.com Never include your payment information in this email, instead we will request you update your Payment Method and/or payment details via a secure link. We may also contact you to update your Payment Method(s) and/or payment details, but again, we will never ask you for any details directly.

9.4. Cancellation. You can cancel your subscription at any time, and you will continue to have access to the activity through the end of your billing cycle. Payments are non-refundable and we do not provide refunds or credits for any partial subscription periods or unused sessions. To cancel, please provide notice in writing to subcancellation@chelseafc.com. If you cancel your subscription, your account will automatically close at the end of your current billing cycle.

9.5. Changes to the Price and Subscription Plans. We may change our subscription plans and the price of our service from time to time; however, any price changes or changes to your subscription plans will apply no earlier than 30 days following notice to you. Notice will be provided via email sent to the address used to create your account. If you do not wish to accept the price change and/or change to your subscription plan, you can cancel your subscription before the change takes effect. If you do not cancel your subscription before the change takes effect, you will be deemed to have accepted the price change and/or change to your subscription plan.

10.1. Section 4 of these Terms & Conditions does not apply to bookings made via our subscription service.

10.2. Payments made under subscription plans are non-refundable and we do not provide refunds or credit notes for any partial subscription periods or unused / undelivered sessions.