We recognise our duty of care to all vulnerable groups and are committed to ensuring that Chelsea FC is a place that enables everyone to participate in an enjoyable safe and inclusive environment.
Through the application of our policies and procedures we aim to provide a safe environment for those engaging with the Club. This equally applies to the safety and security of those working with and responsible for the activities involving children, young people and adults at risk.
We take our responsibilities for safeguarding and duty of care seriously and recognise that:
The Club complies with government legislation relating to safeguarding vulnerable groups and has comprehensive safeguarding procedures which meet the requirements of the Premier League and FA's Safeguarding Regulations.
If you have a concern of a safeguarding nature please contact the person in charge of the activity who will refer on to the departmental safeguarding officer, or you can contact:
Eva Bari (Head of Safeguarding) - email: safeguarding@chelseafc.com
If you are concerned about the immediate safety or welfare of a child or adult at risk please contact:
The Police - Call 101 (or 999 in an emergency)
The NSPCC - Call 0808 800 5000 (24 hour helpline) or email help@nspcc.org.uk
When attending a course with the Chelsea FC Foundation, attendees are required to bring the following items:
If a packed lunch is required (such courses as a Soccer Schools) we recommend that children do not bring any fizzy drinks. In addition, please advised that all Chelsea FC Foundation courses are 'Nut Free' therefore, those attendees who are bringing a packed lunch we ask you to ensure all food items are nut free.
Chelsea FC Foundation are committed to providing quality coaching and promoting high standards of respect and behaviour from not only staff and participants but also parents, carers and spectators.
Football should be enjoyed in a safe, positive environment. Promoting fair play and enjoyment is of paramount importance to us, and football is about having fun, developing physical, technical, tactical and social skills. Winning is not everything.
Football is for everyone.
Click here to see our Code of Conduct
1.1. You can book for any number of courses as long as the participant meets the age requirements.
1.2. Spaces on each course are subject to availability.
1.3. Chelsea Foundation reserves the right to withhold bookings at any time.
1.4. The price stated is per course NOT per day. All bookings made must be for the entirety of the course.
1.5. Ad-hoc and single day(s) bookings are available upon request. Please contact the enquiries team. This applies to certain venues only. A surcharge of 10% will be added to ad-hoc and single day(s) bookings.
1.6. The customer must ensure that the attendee is physically fit and able to participate in the sporting activities and the customer accepts all risks that are a result of course participation when booking on to the course
1.7. All bookings are taken on a first come first served basis and full payment is required with booking. The closing time is 24 hours prior to the course commencing or earlier if the course is fully subscribed.
1.8. Payments are taken in pounds sterling. We accept all major Credit or Debit cards. We do not accept Childcare vouchers.
1.9. Attendees 12 years old and over are able to bring mobile phones to sessions. These must remain in their bags at all times and the Head Coach must be informed. We do not allow any other devices to be brought to our sessions. Chelsea Foundation take no responsibility for lost, stolen or broken personal property.
2.1. There must always be a parent/carer or appropriate adult (over the age of 18) present to register child (under 18) participants, and collect them at the end of the activity.
2.2. We will never release a child into the care of another minor (person under 18yrs). In this circumstance we will call the emergency contacts and request that a suitable adult come to collect the child. If this request is not met, we will call the Police to report an abandoned child..
2.3. For curriculum time and wrap around care activities, where we are receiving the child from an education professional and/or establishment, a parent/carer or appropriate adult is only required at the end of the activity to collect the child. In cases where the child is going on to another school based club, instead of going home, an appropriate adult must still collect from us.
2.4. Children 11 years and older, can make their own way to and from activities before 5pm, only upon receipt of a signed permission waiver form being handed to the Head Coach in-person by a parent/carer at the start of the first session.
2.5. Children 13 years and older, can make their way to and from sessions after 5pm, only upon receipt of a signed permission waiver form being handed to the Head Coach in-person by a parent/carer at the start of the first session.
2.6.You can set your intention to allow your child to make their own way to and from activities during the booking journey, this will only be granted upon handing the form to the Head Coach (see2.5). The system will not allow anyone who doesn't meet our minimum requirements to proceed with a booking.
2.7.You must not conceal your child's true age from us.
3.1. It is imperative that you inform us of any medical conditions or medication that your son/daughter requires.
3.2. Chelsea FC Foundation is now a Nut Free environment; therefore, we adhere to our Nut Policy.
3.3. If notified of a severe nut allergy, lunch packs will be searched upon registration. If you do not wish for this to happen, your child will be refused entry onto the course.
4.1. Once your booking is complete, a confirmation page will load on your screen informing you that you have a space on the course. This page is printable. You will receive your booking confirmation by email so please ensure you provide a valid email address when booking.
4.2. If the confirmation screen does not load or you do not receive your confirmation email, please contact us immediately to confirm that your booking has been received.
(If you do not receive confirmation it is unlikely that your booking has been successful so please contact us to avoid disappointment.)
5.1. The customer may cancel their booking and receive the bookings equivalent value in a credit note, providing the cancellation request is made 3 working days prior to the course commencing.
5.2. The customer may cancel their booking within 24 hours of the booking being accepted and receive a full refund, except when the booking is made less than 3 working days prior to the course commencing.
5.3. Chelsea Foundation reserves the right to cancel a course at any time. In this instance you will be notified at least 48 hours before the course commences and a full refund will be given.
5.4. In the event of illness (inc. self-isolation) or injury where 2 or more days are missed, we will issue you with a credit note which is redeemable against any Chelsea Soccer School. A medical certificate may be required and you will need to contact us prior to or during the course. Failure to do so will result in a credit note not being issued.
5.5. We reserve the right to remove any child from the course.
5.6. This section 4 of these Terms & Conditions does not apply in to bookings made via our subscription service.
6.1. Credit Notes/Gift Vouchers can only be redeemed at chelseafcfoundation.com.
6.2. In the event that the Credit Note/Gift Voucher value exceeds the total cost of a chosen course (e.g. where a £100 Credit Note/Gift Voucher is used to purchase a £95 course), the balance will be applied to the e-wallet within your account.
6.3. Credit Notes/Gift Vouchers can be used for part- or full-payment of a chosen course. If the chosen course cost exceeds the amount of the Credit Note/Gift Voucher, the balance must be paid in full by credit or debit card at the point of booking.
6.4. Credit Notes/Gift Voucher are valid for a period of 18 months from the date of issue. Credit Notes/Gift Vouchers cannot be redeemed after the expiry date.
6.5. Credit Notes/Gift Vouchers may not be used against an existing booking where the balance has been paid in full already.
6.6. Gift Vouchers are non-refundable other than within the 14-day cancellation period as per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
6.7. Where you have a paper copy of a Credit Note/Gift Voucher and it is lost, stolen, or destroyed, the Credit Note/Gift Voucher will not be exchanged, refunded, or replaced.
6.8. Credit Notes/Gift Vouchers are non-transferable and non-refundable.
6.9. Credit Notes and Gift Vouchers cannot be redeemed against our Player Development Programme courses.
7.1. Any unused credit from a voucher will show in your E-Wallet.
7.2. Balances can be used as either full, or partial payment.
7.3. E-Wallet balances are non-transferable, and have no cash redemption value.
7.4. Values in E-Wallets do not expire.
7.5. It is not possible to deposit funds directly into an E-Wallets.
8.1. Your subscription will continue until cancelled. To sign up to use our subscription service you must provide us with one or more Payment Methods. "Payment Method" means a current, valid, accepted method of payment, as may be updated from time to time. Unless you cancel your subscription at least three days (72 hours) before your next billing date, you authorise us to charge the subscription fee for the next billing cycle to your Payment Method (see "Cancellation" below).
8.2. We may offer a number of subscription plans. Some plans may have differing conditions and limitations, which will be disclosed at your sign-up or in other communications made available to you. You can find specific details regarding your subscription by visiting chelseafcfoundation.com/soccerschools and clicking on the "Account" link available at the top of the page under your profile name.
9.1. Billing Cycle. The subscription fee will be charged to your Payment Method on the first day of each month. In some cases your payment date may change, for example if your Payment Method has not successfully settled, as we will continue to attempt to take payment until it has been successful.
9.2. Payment Methods. You authorise us to charge any Payment Method associated to your account in case your primary Payment Method is declined or no longer available to us for payment of your subscription fee. You remain responsible for any uncollected amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, we may suspend your access to the activity until we have successfully charged a valid Payment Method.
9.3. Updating your Payment Method(s). You can update your Payment Method(s) by emailing community.enquiries@chelseafc.com Never include your payment information in this email, instead we will request you update your Payment Method and/or payment details via a secure link. We may also contact you to update your Payment Method(s) and/or payment details, but again, we will never ask you for any details directly.
9.4. Cancellation. You can cancel your subscription at any time, and you will continue to have access to the activity through the end of your billing cycle. Payments are non-refundable and we do not provide refunds or credits for any partial subscription periods or unused sessions. To cancel, please provide notice in writing to subcancellation@chelseafc.com. If you cancel your subscription, your account will automatically close at the end of your current billing cycle.
9.5. Changes to the Price and Subscription Plans. We may change our subscription plans and the price of our service from time to time; however, any price changes or changes to your subscription plans will apply no earlier than 30 days following notice to you. Notice will be provided via email sent to the address used to create your account. If you do not wish to accept the price change and/or change to your subscription plan, you can cancel your subscription before the change takes effect. If you do not cancel your subscription before the change takes effect, you will be deemed to have accepted the price change and/or change to your subscription plan.
10.1. Section 4 of these Terms & Conditions does not apply to bookings made via our subscription service.
10.2. Payments made under subscription plans are non-refundable and we do not provide refunds or credit notes for any partial subscription periods or unused / undelivered sessions.
This document describes the information we collect from and about you and your children in connection with our UK Chelsea Soccer Schools programme. It also explains your rights and how to contact us if you have any questions about your Personal Information.
1. About Data Protection Law
Data Protection Law exists to protect and safeguard everybody's personal information and to give individuals rights in relation to their own personal information. In the UK, the main laws dealing with data protection are the General Data Protection Regulation (the GDPR, which applies across the EU) and the Data Protection Act 2018.
2. About us
This notice applies to all personal information which the Chelsea FC Foundation collects in the course of operating its UK Chelsea Soccer Schools programme (chelseafcfoundation.com).
3. What Information do we collect?
We collect personal information from you when you provide it to us directly either through the chelseafcfoundation.com website or when you and your child attend a Chelsea Soccer Schools event. This information may include:
We may combine the information collected in connection with the Chelsea Soccer Schools programme with information we collect from you elsewhere, for the purposes of better understanding our customers and fans and to improve our marketing, as well as for security purposes.
4. How do we use Personal Information?
Generally speaking, we will use your and your child's personal information for the following purposes:
We rely on the following legal bases, under data protection law, to process your Personal Information:
5. How do I unsubscribe from Marketing?
If you no longer want to receive marketing communications from us (or would like to opt back in!), you can change your preferences at any time by contacting us via any of the methods given at the in the 'Contact us' section at the end of this Policy, or by using the 'unsubscribe' mechanism in the promotional message or updating your contact preferences in your account. If you unsubscribe from marketing, please note we may still contact you with service messages from time to time (e.g. ticket confirmations, and information about your legal rights). Once you unsubscribe, you may continue to receive marketing messages for a few days while we action your unsubscribe request.
6. Who do we share this Personal Information with?
We share Personal Information with third parties in the following circumstances:
7. Where is your Personal Information stored, and how long is it kept?
Our servers are located in Europe. However, we use service providers based around the world. Consequently, your Personal Information may be processed in countries outside of Europe, including in countries where the local laws do not provide the same level of data protection as those in Europe. If we transfer Personal Information outside the European Economic Area we will, as required by applicable law, ensure that your privacy rights are adequately protected by appropriate safeguards. These safeguards may include the EU's standard contractual clauses or the EU-US Privacy Shield. Please contact us if you would like more information about these safeguards. We will keep your Personal Information for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us and the nature of the Personal Information. We may also keep a record of correspondence with you (for example if you have made a complaint) for as long as is necessary to protect us from a legal claim. Where we no longer have a need to keep your information, we delete or anonymise the relevant information. Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address and/or phone number (as applicable) to ensure we do not send you marketing emails in future.
8. How do we protect information?
We take the security of your Personal Information very seriously. We have put in place technical and organisational security measures to prevent the loss or unauthorised access of your Personal Information. Your Personal Information is contained behind secured networks and is only accessed when necessary. A limited number of people have special access rights to such systems and they are required to keep the information confidential. When you place orders or access your Personal Information, we offer the use of a secure server. All credit/debit card information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be accessed only as stated above. Whilst we have used our best efforts to ensure the security of your Personal Information, please be aware that we cannot guarantee the security of information transmitted over the internet.
9. Monitoring of Telephone Calls
If you contact us by telephone, we may monitor or record the call for security purposes and to improve the quality of services that we provide to you.
10. Your rights regarding your Personal Information
You have certain rights in respect of your Personal Information, including the right to access, correct, restrict, and request the erasure of your Personal Information, and obtain a copy of it in a machine-readable format. You also have the right to object to your Personal Information being used for certain purposes, including to send you marketing. We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your Personal Information, or if you have any questions or concerns regarding your Personal Information, you should contact us using the details below. You are also entitled to contact the UK Information Commissioner's Office if you have any concerns.
11. Contact us
If you have any queries on any aspect of this notice or wish to exercise any of your rights referred to above, please contact us by email at enquiries@chelseafc.com .